E-Cigs – Is This the End of L lectric Tobacconist?
Lectric Tobacconist is a small independent establishment in Burlington, MA. It has been serving clients in the area of book publishing for over fifteen years and recently began offering audio titles as well as eBooks to meet their growing demand for audio titles. Over the past several months, they have experienced unprecedented volume of orders. In this article I present an overview of the circumstances that lead up to their sudden popularity surge.
On July 9th, an individual venting around the Customer Service Representatives’ Chat explaining that the earlier day’s delivery associated with two nicotine e-books to two certain customers had been delayed as a result of combine up relating to the “cookies” feature as well as the automated payment system. Typically the chat transcript discloses that the person was satisfied along with the book’s content, but was however frustrated because typically the eBooks were not yet delivered any time he went in order to check them inside. The chat agent explained that within order for the particular eBooks to end up being delivered by the particular end of the day, they will need to be updated using the correct details regarding nicotine vapor levels in a new variety of public locations.
Since it turns out there, two new purchases placed by two different individuals place the Vaporizer Lite into a super-hot niche. These requests placed in both shops are for 2 very popular ebooks: the Nicotine patch, and the Nicotine gum. This is usually good news for the L lectric Tobacconist, because the possible market for ecigarette accessories is massive. If the Vaporizers demonstrate to be successful then we can perfectly see a great increase in the quantity of retail institutions selling vaporizers all through the country.
Two days later on, on August 3rd, the company starts to receive calls relating to two additional orders placed by two more different individuals. The company quickly sends the 1st order, that is for thirty dollars well worth of products, towards the e-mail box of one of the slots. One call is usually made to what is order and an additional thirty dollars is credited to the e-mail box. It takes some time longer than the thirty seconds it took to put the very first order, but at least the e-tailer knows to maintain the inventory amounts up.
A few short days and nights later, on podsmall.com September 5th, we find that another set of thirty deals has arrived in the e-tailer. One package contains three hundred and fifty-five plans, a direct result the a couple of orders placed earlier. Less than one minute is wasted throughout the chain of buying, but by the end through the day, presently there are already 3 hundred and fifty plans in transit. It is a severe delay as a result of sheer number associated with products. Due to the fact that this is usually the fourth busiest week of the particular year, it is clear that something is seriously incorrect.
The next day, September 2nd, another batch regarding three hundred plus fifty packages will be received. These, on the other hand, are just a portion of the several 1000s of packages which often have accumulated throughout the past 8-10 months. The electrical Tobacconist is furthermore experiencing unprecedented gaps due to the particular overflow of enterprise. It takes four extra hours to finish processing the demand and the business is forced to be able to turn down requests for previously provided services.
Finally, on Sept. 2010 5th, we obtain yet another package deal. This time around, however, there are four packages left. In addition , about three of the deals contain smoking paraphernalia. It is challenging to see exactly how an industry which usually has caused it to be achievable for literally anyone to access the electronic cigarettes with the employ of an world wide web account, could end up being experiencing such gaps in the supply chain process.
L lectric Tobacconist has arrived at new levels of shame and humiliation. It truly is my desire that this article will be of support to any client or retailer needing a friendly, professional, honest and knowledgeable e-commerce management staff. I am aware the disappointment connected with experiencing severe delays in the particular distribution of your respective products, as well as the disappointment associated with having to be able to decline service in order to a customer centered solely on their request. I am also aware of the particular frustration that retailers who experience severe delays may be experiencing when working with a manufacturer or distributor who is usually not cooperative. Presently there are several questions that I believe are critical and deserve appropriate answers prior to I discuss them with my clients. If you usually are looking for a Responsible E-Commerce Manager, make sure you feel free in order to get in touch at any kind of time.